It was the first time using overhead door and i was very impresed. The service rep was very knowledgable. He knew what was wrong with the door without me saying anything and fixed the door. He then asked if we had any other problems with the door and my wife said i had to fix the springs a couple of times when it came off the track. He then saw that it was a little loose and tightened it up just a little bit. He helped prevent a future problem as well. I will recommend Overhead Door and my rep to everybody.