Ricardo, the owner, did a great job for me this week. 3 days after I called him he had the part in hand and installed in my hot tub, then did an inspection, told me everything else was fine and gave me advice I really appreciated about how to sell it. To top it off, after I asked if he knew anyone who might want to buy the hot tub he referred me to another customer whose parents' spa had just died. They're coming over to see it tomorrow, and it may work well for all of us. We really appreciated Ricardo's assistance. He's very capable and honest and he's a good spa person to know and use.