I scheduled an appointment with Hillside Appliance Services on a phone call and immediately got the appointment for the next day including a complete text for the appointment. I even got a text that showed Leonard Lieberman is en route now. Leonard ( the owner ) showed up on time and knew what he was doing , clean , polite , and friendly. He fixed our 20 year old built -in refrigerator with new parts ( evaporator and heat exchanger ) . We even got a follow up call the next day to see if everything was ok. To buy a new built-in refrigerator it would have cost about $9,000. We are very happy with the service, cost, and Leonard. We made a new friend .