My husband and I have been thinking about getting a hot tub for a couple years, but other things kept taking priority. Today, we came in just to look. Mark was incredibly knowledgeable about his products and was able to answer all our questions with ease. There was no pressure to buy at any time, but the more he told us about the tubs, the more they sold themselves. Mark, and all of the associates were friendly and professional. Our decision to purchase a tub today was easy and hassle free. Thank you Water by Design for such a great experience. I would highly recommend you to all my friends.