Robin. Thank you for being so forthright. In this day and age that is rarely seen but highly respected by me. The windows are beautiful just as they always have been when cleaned by Gwyndows. Will use no other, especially after you rectified the situation. We all make mistakes but the character of a person and company is in the details. We thank you and I will make sure the people on this tour know Gwyndows is the company to work with. Thank you.