I am sending this note to make sure that you know what a great tech Yuri is. He came out to our home on an emergency call on...a Sat...to diagnose and repair our furnace issue. It turned out to be a unique issue that he never had seen before and which I believe that most techs would have overlooked. However, he stayed with the inspection proceed and found the unique failure point-and had the exact part in his truck to fix it. What would have been a bigger fix by most repair people, replacing a large module, turned into a very reasonable fix and associated cost. Please feel free to use this note for references.

P.S. I now know why mom and dad stayed so faithful to Glendale for 45 years!

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