A thankful shout out to Louis at Fail Safe! He came to our rescue at about 3:30am 1/30/19 – the most intense polar vortex day. Who knew your house could become unplugged? I didn't, but now I do. (I blame a frostquake, it sounds more dramatic than expansion and contraction) We called as he was just finishing a job, and he arrived within about 20 minutes, and had the problem figured out and corrected within another 20 minutes. Totally competent and professional and personable, despite the temperature being at a record level low and it being the middle of the night. Power and furnace function restored – thanks again Louie!