Our house is 8 years old, and since the grout was not sealed when new, it had darkened in traffic areas. The entire process was painless. They first came to provide an estimate and schedule the service time. Craig and his crew arrived on time and were efficient and quick, and were very careful of the furniture and woodwork. The the travertine and grout look new now, as if they had just been installed. We are highly satisfied with everything, worth the price for the high quality job. We could not be more pleased.