This order was placed by my husband. It was shipped within 24 hours and was delivered in less than 8 days......we live in California!!! It arrived complete and included directions. Within a few hours, My husband replaced the blower motor on our Buck Stove 28000, added a new wiring harness, vent knobs, insulation rope around the door and an insulation strip around the metal frame that seals it up against our brick fireplace. Awesome job getting everything to us in a timely manner!!! When we need to replace the glass, thermostat or any other part, I will be placing another order without hesitation. Thank you!!!