I am so impressed with Stevens Family Chem-Dry. I was sick and had to reschedule my carpet cleaning, but needed to get it done in time for a family get together. Shon was very good about rescheduling my cleaning and got it done in time for the family party. The carpet was even dry before guests arrived and looked beautiful! Shon worked really hard and was also compassionate about my situation. Two thumbs up! I will definitely call Stevens Family Chem-Dry again!