Our ice maker stopped working and was leaking water down the door. Mike's technician came two days later, diagnosed the problem, and ordered the parts needed. The part came in on a Friday but the technician was already booked for the day. However, he called and asked if we would let him come on Saturday, saying it would'nt take long to fix. It took a 1/2 hour and everything works great now. Pleasant people and quality work.