I scheduled an appointment and Jason came out the same day to fix my phone, and arrived right on time. When I had some trouble with the phone a few weeks later, Jason came by free of charge to check it out, again same-day service. He needed to take the phone to a facility with more equipment to do some diagnostics, and in the meantime gave me a loaner phone to use for free. When we found that my phone was bricked, he gave me a replacement phone free of charge. A+ excellent customer service.