Tavares is a very professional and engaging technician. He explained what he was doing and how he was to go about it. It was interesting to learn about how the vent system worked and how efficient it was. As a professor of management, Tavares is the type of professional I have always tried to develop in my undergraduate and graduate program courses. He gets an A from me, and I am known not to deal out many A grades. Impressive service all around!

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