The men came when they said they would. They were respectful of the house--put down tarps over the carpeting where they would walk and carry the old and new units. They were polite. Good clean-up after the work was done. Explained how the thermostat worked and the basic parts of the furnace and A/C units. Gave me the paperwork. Very satisfied! Owner also gave us info on getting rebates which we appreciated.

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