We love the windows! We have had them for about 6 weeks now and can't be happier! We are especially impressed the difference in the temperature in the house! Not to mention the ease of opening and closing and how easy it is to clean the foldin windows They also have built in security features you can use to prevent the window from going all the way up when it's open. The sales person, Tim, was fantastic. He was knowledgeable, courteous, and a big help along the way. Above all, he was honest. The installers, Bobby and "Hotdog" worked long and hard. We had 28 windows installed, including a palladium and a large window. They did the job in 2 days. Kaleb came in to clean the window frames, (not the windows) and came out to replace a screen and a window and do some minor repairs. There were a few problems with installation time, but the company handled the issue quickly and very much to our satisfation. We would recommend these windows and this company to anyone looking for a quality window and a first class company! Thank you HCR!