I needed help in short notice, first of all, they answered the phone. Next, they scheduled next day. Ruben called ahead and showed up promptly, but the very efficient packing and loading to completely fill every inch of the truck and separation of the items to be donated, was what made me feel my money was well spent. I have used other competitive services in the past where they just throw it in with no regard to maximizing the load or sorting the donation. When paying for a full truck, the truck should be full, I'll definitely be using their services again in the future. Thanks Ruben!