Jon, worked very hard in trying to determine why my 8 x 10 Oval rug had a spot, size 6 inch x 6 inch, that showed a lot of wear after only 3 yrs. So much so you could be see the the back side of the rug in that particular area. He said he felt the rug must have had a flaw In the manufacturing. We were very pleased to Jon's attention & how he & Area Rug Dimensions stood behind their product. I would buy rugs from Area Rugs Dimensions again & would highly recommend them to others.