the response was prompt. I called in the morning around 9 and was immediately scheduled the same morning between 10-1. the engineer arrived around 10:30 and called 15 minutes before arrival. he was courteous and very professional. he knew exactly what he was doing and explained what needed to be done. my fridge was fixed in an hour. the cost is very reasonably. I will use them again and I highly recommend them to everyone.

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