Overall was happy with the price and most of the quality. I have friends and coworkers who have used them in the past and very happy. I have recommended them to many people. Some of those people have said that they seem "too busy" to take on new projects. I was never scheduled for a new pool orientation. My last pool builder took about an hour to go over everything the day my pool was filled. I had 10 minutes with Chris at 9PM with a flashlight. Perhaps someone to go over the pool, functions and cleaning does and don'ts.