My 2001 Audi A6 had sand/gravel damage to the front end. The estimator, Carl, was very knowledgeable about how to write the estimate so that it didn't go over the current value of the car (and then get totaled). They priced in used parts wherever possible. However, they were not satisfied with some of the used parts, so replaced them with new parts. If they aren't reimbursed by the insurance company they will absorb the cost. They even had protective plastic (bras) placed on the headlights and fog lights to protect them from this type of damage. The car looks new even though it has over 95k miles on it! Although they are located in a dusty area near the I-80 and I-580/Hwy 395 interchange, the car was spotless when I took delivery of it. Both the owner, Donnie, and Carl are great to work with. I'll use them again for body work than any of my cars need.