I had researched a few options for garage storage, mainly overhead racks to save on floor space. The video on the topprax website sold me on the product. Making an appointment was easy. Craig called to confirm his arrival time 30 minutes prior and he showed up exactly on-time. installation of the 2 racks I ordered/purchased was very quick. By the end of the day – my garage space had doubled! would recommend to a friend and I may call them for yet another rack! .