As first time pool owners, Pool Star has been AMAZING in every step of the way. We did the final walk through of our home 2 weeks prior to getting keys and noticed that the pool was starting to yellow a bit. We were promised that the pool would be kept up and to our surprise is was a green swamp once we finally had our hands on the keys. Pool Star explained everything over the phone and came out the very next morning. The technician explained how the entire system worked, identified that it had not been serviced, informed us that the salt water feature was not functional, and then serviced the pool. They had us swimming in a crystal blue pool by that night!
Again, as pool novices, we had questions, concerns, and even accidentally switched something that drained the hot tub overnight. 1 phone call and they were there in a flash. EXCELLENT service and all 3 technicians I have worked with, including the owner, have been amazing. I highly recommend!