I have been extremely pleased with Joe's honesty, efficiency, and whatever he has fixed, stays fixed! I was referred by a neighbor whom I know is very picky, so I felt more at ease knowing that someone else said, "I know an excellent appliance repair person." Also there are very few places where I have placed a call and actually get a return call or someone live on the phone. I did not have to wait two weeks for Joe to come by and every time he has quoted a time frame when he would be here, his words were golden. He was there.