Chris was knowledgable, hardworking, thorough, and friendly. He and his son did an excellent job on our carpet both in the master bedroom and especially on the two flights of stairs. Because the process included a complete rinse cycle the carpets not only were clean they did not have the "crunchy and sticky" effect of carpet cleanings we have had in the past. You should be aware that the process leaves the carpets slightly wetter than previous cleanings, but it dried fairly quickly and the result was worth the wait. I would recommend Winners 2000 for your carpet cleaning needs.