We've tried just about all the carpet cleaners in the bay area. That's saying a lot because there are so many! But somehow I overlooked Genesis. How did I miss them with all the good reviews and high rating?? When I called, I realized we are friends with the owners. I knew they had a carpet cleaning business, but I never knew the name! We talked for a while on the phone and got updated, and then I set an appointment.
Jonathan, the technician, gets high marks. He was professional, friendly and hard working. He gave us a heads-up call before he arrived (like he said he would) and arrived on time. We pointed out the problem areas and he went to work. My wife said he worked really hard, and you could tell he was putting in all his effort.
In addition to our carpet, they did both our sofas, one is a sectional and my wife is really happy. She said that no other cleaners have done such a great job. "The sofas look fluffy and new again."
We had one problem area, dark marks from high traffic. He was able to get those stains out, which is noteworthy because no other carpet cleaner we've had has been able to do that. The area rug they did looks great too. Wife and I both happy.
Genesis is a great find for us. They have definitely earned our business in the future.